Frequently Asked Questions
Everything you need to know about your POKOKS experience.
How do I determine the right size for my clothing?
We provide a detailed size chart on every product page. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping varies by location. Shipping costs are calculated at checkout based on weight and destination.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
How should I care for my POKOKS garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional e-wallets to ensure a secure and convenient checkout process.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team. Once the order has been fulfilled, no changes can be made.